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FAQs - Frequently Asked Questions

When can you start working on my design?
This depends on how many projects we currently have running and h
ow long will it take to finish my graphic design project. Every graphic design project is different, but it typical takes about 3 days to complete a 100% custom design.
Of course your project could easily be completed sooner or take even longer depending on the complexity and number of revisions you require. Additionally, how quickly you respond to requests, supply us content, and approve each step of your new graphic design project will factor into the amount of time it will take to complete.

Do you offer Express Service for your design jobs?
Yes, we offer express options for graphic design for an additional cost. The Premium designs charges varies on the type of project and on how quickly you need it completed).

Can you do the design for free?We would love to create your artwork for free. We would love to print it for free as well, but unfortunately this isn’t possible. To ensure we offer fair pricing we don’t hide or bundle our design away, we simply ensure our charges reflect the studio time required to produce your artwork.
When do I need to pay?
Payment is required before the beginning of the design process.

How do you accept payment?
We accept cash and card payments.

Who is responsible for spelling, grammar and other textual errors in the design?
Before we send the file for printing we will ask you to sign our Printing Agreement and you will approve the design and the text in it. So you will be responsible for any omission or mistake(s) on the final printing. Please note that we will not be responsible incase there are textual mistakes in the design post printing and will not be able to refund the amount paid for the job. 

Do you offer a proofreading service?
Yes, we do. This service will take time and will be charged according to the amount of text in the artwork.

What format can I send my pictures as?
We accept all the standard formats for pictures (Jpg, Png,Tiff, Giff, Bmp, Psd and Eps or Ai for vector files). If you are providing us pictures taken from internet is better to provide large image files.

My artwork is a Publisher / Powerpoint file. Can you still make changes or use to redesign my artwork?
If you cannot submit your files as a Microsoft Word document (or Swriter for Openoffice) for the text or in the most common formats for the pictures, simply let us know. We can convert your artwork to a suitable format for a charge of £15.

Why do you consider artwork adaptation as design and you charge for it?
Artwork adaptation from a format to another (A4 Portrait to A3 Landscape for example) will take time and is considered as a separate design because actually it is.

What does Vector File stand for?
Unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. A path can be a line, a square, a triangle, or a curvy shape. These paths can be used to create simple drawings or complex diagrams. Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. If you blow up a raster graphic, it will look blocky, or "pixelated." When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean.

What does CMYK stand for?
Cyan, Magenta, Yellow and Black. These are the standard colors used in Full Co lour Printing and, combined, can create virtually any color.

What does RGB stand for?
The RGB color model is an additive color model in which red, green, and blue light are added together in various ways to reproduce a broad array of colors. The name of the model comes from the initials of the three additive primary colors, red, green, and blue.
The main purpose of the RGB color model is for the sensing, representation, and display of images in electronic systems, such as televisions and computers, though it has also been used in conventional photography.

What does Bleed stand for?
Bleed is a printing term that refers to printing that goes beyond the edge of the sheet before trimming. In other words, the bleed is the area to be trimmed off. The bleed is the part on the side of a document that gives the printer a small amount of space to account for movement of the paper, and design inconsistencies. Artwork and background colors can extend into the bleed area and after trimming, the bleed ensures that no unprinted edges occur in the final trimmed document.
 Simple, Litho is by far the highest quality print possible. Litho incorporates the latest technology to produce the highest standards of reproduction.

I have placed my order, what happens next?
Once you’ve placed your order we will prepare your artwork for print and send you an electronic proof.  Simply respond to the email and your order will be sent to print.

What artwork will you accept?
We accept and file types and will be happy to convert your file and prepare it for print free of charge. We accept literally any file types you can think of from Microsoft word to Photoshop.

I am supplying my own artwork, which is your preferred file type?When it comes to supplying your artwork, we would prefer to receive the following files:
Image (High quality Jpg, Png,Tiff, Psd) 
Note: If you are providing us your artwork as an image, please, be sure that the text and the relevant elements of you artwork are 6mm far from the edge.

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